💬 We’re Here to Help
Contact Customer Support
Have a question about personalizing your keepsake, custom photo guidelines, or order status? Our customer care team is at your service!
Email Support
For order questions, photo assistance, or changes:
Response time: Usually within 6 to 12 hours (7 days a week during holiday season).
Business Entity
Operated by:
Quang Vu Tran LLC
Relief Keepsakes Division
US Merchant Billing ID: QVTRAN* RELIEF
Operating Hours
Customer Care:
Monday – Saturday: 9:00 AM – 7:00 PM EST
Sunday: 10:00 AM – 5:00 PM EST
Production facility operates 24/7 during peak holiday weeks.
Need to Check Your Order Status?
Please check your inbox (and spam folder) for the order confirmation email. Once your keepsake has been sculpted and dispatched, tracking information will be emailed automatically.