Privacy Policy

Your trust is our utmost priority. This Privacy Policy details how Relief Keepsakes (operated by Quang Vu Tran LLC) collects, uses, and safeguards your personal data when you visit our website or purchase custom keepsakes.

1. Information We Collect

When you place an order, we collect your name, shipping address, email address, phone number, and personalization details (such as names, dates, hair/outfit codes, and uploaded ultrasound or house photos). Payment details are collected securely and processed directly by Stripe—we never see or store your full credit card numbers.

2. How Your Uploaded Photos Are Protected

Photos uploaded for personalized sculpting (such as ultrasound images or house facade photos) are strictly used by our internal CAD design team solely for the purpose of modeling your custom 3D acrylic artwork. Uploaded files are stored in an encrypted environment and automatically purged within 60 days following successful order delivery. We never share, publish, or sell your personal photos.

3. Data Security & Encryption

Our website utilizes industry-standard 256-bit SSL (Secure Socket Layer) encryption. Checkout transactions are tokenized through Stripe, ensuring PCI-DSS Level 1 compliance.

4. Contact Us

If you have any questions regarding your personal data or privacy rights under CCPA/GDPR, please email our Data Privacy Officer at support@reliefkeepsakes.shop.